Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 12:00PM
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 513-887-0519 or make an appointment online!


What Our Customers Are Saying

Great job and excellent service from Alan and his team, as well as Sue!


-Kathleen S.

They work with you in any problem you may have. They always are polite and get the job done with all honesty. It may take a little while but they are sure to have the problem work out. They put in a new engine in my son's truck and works like a dream. We send people there all the time with ease. So look them up and check them out you'll see.


-Janice C.

They will inspect and plug any tire with a leak free of charge.


-Zwingli D.

This shop is absolutely wonderful! The gentlemen here are absolutely professional and GOOD people. I would recommend them to anyone and everyone I know!


-Abby B.

Always a great job done at really good prices. excellent service every time. You should make them your regular shop for tires and service.


-Ken N.

I trust this auto mechanic and they are reasonably priced.


-Melanie C.

Excellent service and awesome people. Found shop that I have been looking for while.


-Jaswinder J.

True honest car care. Always fair & usually competitive pricing. Best price & service in town for any tire rack buyer. I've also used them for major engine work.


-Jack C.

A++++ service at great prices!!!


-Melina S.

Good honest service, Fair prices. Ask for ALAN.


-Patrick E.
  • Goodyear Tires
  • BBB Accredited Business
  • Jasper
  • IDENTIFIX
  • Car Care Aware
  • Call Us For Service: 513-887-0519